Normal view MARC view ISBD view

Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication /

Clancy, Cheri, 1972-

Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. - Second edition. - 1 online resource

Preceded by: Critical conversations : scripts and techniques for effective interprofessional and patient communication / Cheri Clancy. 2014.

Includes bibliographical references and index.

The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.

ISBN: 9781945157912 1945157917 9781945157929 1945157925 9781945157936 1945157933

LCCN: 2018041676

Subjects--Topical Terms:
Nurse and patient.
Interprofessional relations.
Communication in medicine.

LC Class. No.: RT82

Dewey Class. No.: 610.7306/9

National Library of Medicine Call No.: WY 88