Prev. ed. has subtitle: developing interpersonal skills in nursing.

Includes bibliographical references and index.

Introduction -- Why interpersonal skills? -- Patient-nurse relationship -- Self-awareness -- Skills -- Encouraging interaction: listening -- Building meaning: understanding -- Collecting information: exploring -- Comforting, supporting and enabling -- Skills in context -- Health, illness and crisis -- Considering culture and age -- Improving colleague interaction.

This thoroughly revised edition provides an effective and practical guide to establishing and building effective relationships in nursing practice. The theoretical and therapeutic aspects of the patient- nurse relationship are examined, as are the socio-cultural aspect of health care.