Preceded by When nurses hurt nurses : recognizing and overcoming the cycle of nurse bullying / Cheryl Dellasega. c2011.

Includes bibliographical references and index.

Relational theory -- Women at work -- Nursing : the caring profession ... or not? -- The slippery slope of relational aggression -- Victimology -- Bystanders, witnesses, and those who are passive-aggressive -- Hurt by a nurse? no way! -- Relational aggression : a learned behavior? -- Could you be a bully? -- The (un) healthy work environment : compassion, fatigue, burnout, and organizational cynicism -- The increasing impact of cyber relational aggression -- A healthcare culture in need of a cure -- A crash course in relational aggression recovery -- Communicate to relate -- Collaboration 101 : if no one's working together, it isn't a team -- Combating management mayhem -- A recipe for change in educational, research, and clinical settings -- When nurses help nurses.

Electronic reproduction. Ipswich, MA Available via World Wide Web.

"Outside of nursing, most people believe bullies are native only to playgrounds and high school locker rooms. Unfortunately, bullies also frequent hospital units, ambulatory care centers, clinics, and even emergency departments. Their targets? Their own colleagues and peers. Most practitioners know that the old adage #x93;nurses eat their young#x94; is alive and well in the 21st century. This conflict saps energy, destroys teamwork, and hinders motivation. Worst of all, it can decrease the quality of patient care. This fully updated new edition, What to Do When Nurses Hurt Nurses, tackles topics ranging from social media and crucial communications to resiliency and stress management. It provides tools to help nurses create safer, more respectful workplaces and combat the ongoing cycle of bullying. Cheryl Dellasega, author of the groundbreaking Surviving Ophelia, explores relational aggression and the nature of nurse-on-nurse violence while establishing an action plan for the future." -- provided by publisher.