Includes bibliographical references and index.

Online resource; title from PDF title page (EBSCO, viewed January 30, 2019).

Cover; Half-title; Series information; Title page; Copyright information; Table of contents; Acknowledgments; Meet the authors; Introduction; A note on terminology; Chapter 1 Professional speaking skills; Communication; Professional communication; Oral communication; Discussion of case studies; A; B; C; D; Communication in nursing; Communicating with patients; The therapeutic relationship; Person-centred care; Being a good communicator; Rogers' core conditions; Discussion of reflection; 1); 2); 3); Egan's SOLER framework; Active listening; Questioning techniques; Closed questions

Open questionsSearching/probing questions; Therapeutic touch; Being human!; Developing good communication skills through practice and feedback; Role-play; Discussion of case studies; A; B; C; D; Communicating with others; References; Chapter 2 Professional writing skills; Writing basics; Record keeping; Use and misuse of abbreviations and acronyms; Discussion of task; Avoiding jargon; Confidentiality; Countersigning; A model for remembering the principles behind good record keeping; Writing reports; Writing official letters; Writing patient information leaflets; References

Chapter 3 Academic presentations and public speakingOracy skills in academic study; Giving effective academic presentations; Presenting style; Audience and purpose; Research and preparation; Selecting and processing information and ideas; Organising information and ideas; Visual aids; Font; Colour; Effects; Text and images; Training; On the day!; Group presentations; Poster presentations; Peer review; Being assessment literate; References; Chapter 4 Participating in group seminars and meetings; The role of seminars at university; The conventions of seminars

Participating effectively in seminarsBeing prepared; Helping to construct meaning; Interacting with the group; Transferable skills; Meetings in a professional setting; Discussion of case studies; A; B; C; D; E; Mind your language; References; Chapter 5 Getting the most from individual tutorials; What is a tutorial?; Why do you have tutorials at university?; Academic writing tutorials; Personal tutors; Tutorials in nursing; Getting the most from tutorials; Be prepared; Ask the right questions; Discussion of reflection; Check understanding; Be assertive -- but not rude!; Take notes; References

Chapter 6 NetworkingOpportunities and challenges related to networking; Different types of networking; Nursing networking sites; Networking and the NMC Code; Conferences; Professional organisations; The internet and social media; Social media and the NMC Code; Using social media and the internet responsibly; Netiquette; References; Appendix 1 Academic levels at university; Appendix 2 Key phrases in assignments; Appendix 3 English language references; Dictionaries; Grammar books; Other resources; Answer key; Chapter 1, Professional speaking skills; Being a good communicator

For those undertaking a nursing degree within higher education, this book provides study support and skills development for both oral and written communication in the context of nursing and healthcare in HE.