Communication in nursing.
Balzer-Riley, Julia W.
Communication in nursing. - 4th edition / Julia W. Balzer-Riley. - St. Louis : Mosby, 2000. - xxiv, 454 pages : illustrations ; 23 cm
Includes bibliographical references and index.
1. Getting started: basic communication competence. Responsible, assertive, caring communication in nursing -- The client-nurse relationship: a helping relationship -- Solving problems together -- Understanding each other: communication and culture -- Electronic communication. 2. Building relationships. Warmth -- Respect -- Genuineness -- Empath -- Self-disclosure -- Specificity -- Asking questions -- Humor -- Spirituality. 3. Meeting Challenges. Confrontation -- Refusing unreasonable questions -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and reponsibly with unpopular clients -- Managing team confilct assertively and responsibly. 4. Building confidence. Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk -- Continuing the commitment.
Explains "how to apply the nursing process in your interpersonal communication with clients and colleagues while showing you how to involve them in the decision-making process that relates to health promotion, maintenance, and restoration."--Cover.
0323008720 9780323008723
99033660
GBA016105 bnb GB99V5135 bnb
Nurse and patient.
Interpersonal communication.
Communication.
Interprofessional relations.
Misinformation.
610.73/06/99
WY 87 / B198c 2000
Communication in nursing. - 4th edition / Julia W. Balzer-Riley. - St. Louis : Mosby, 2000. - xxiv, 454 pages : illustrations ; 23 cm
Includes bibliographical references and index.
1. Getting started: basic communication competence. Responsible, assertive, caring communication in nursing -- The client-nurse relationship: a helping relationship -- Solving problems together -- Understanding each other: communication and culture -- Electronic communication. 2. Building relationships. Warmth -- Respect -- Genuineness -- Empath -- Self-disclosure -- Specificity -- Asking questions -- Humor -- Spirituality. 3. Meeting Challenges. Confrontation -- Refusing unreasonable questions -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and reponsibly with unpopular clients -- Managing team confilct assertively and responsibly. 4. Building confidence. Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk -- Continuing the commitment.
Explains "how to apply the nursing process in your interpersonal communication with clients and colleagues while showing you how to involve them in the decision-making process that relates to health promotion, maintenance, and restoration."--Cover.
0323008720 9780323008723
99033660
GBA016105 bnb GB99V5135 bnb
Nurse and patient.
Interpersonal communication.
Communication.
Interprofessional relations.
Misinformation.
610.73/06/99
WY 87 / B198c 2000