TY  - BOOK
AU  - Balzer-Riley,Julia W.
TI  - Communication in nursing
SN  - 0323008720
U1  - 610.73/06/99 21
PY  - 2000///
CY  - St. Louis
PB  - Mosby
KW  - Nurse and patient
KW  - Interpersonal communication
KW  - Communication
KW  - Interprofessional relations
KW  - Misinformation
N1  - Includes bibliographical references and index; 1. Getting started: basic communication competence. Responsible, assertive, caring communication in nursing -- The client-nurse relationship: a helping relationship -- Solving problems together -- Understanding each other: communication and culture -- Electronic communication. 2. Building relationships. Warmth -- Respect -- Genuineness -- Empath -- Self-disclosure -- Specificity -- Asking questions -- Humor -- Spirituality. 3. Meeting Challenges. Confrontation -- Refusing unreasonable questions -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and reponsibly with unpopular clients -- Managing team confilct assertively and responsibly. 4. Building confidence. Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk -- Continuing the commitment
N2  - Explains "how to apply the nursing process in your interpersonal communication with clients and colleagues while showing you how to involve them in the decision-making process that relates to health promotion, maintenance, and restoration."--Cover
ER  -