Balzer-Riley, Julia W. <br/><br/>
Communication in nursing. 

 - 4th edition /  Julia W. Balzer-Riley. 
 - St. Louis :  Mosby,  2000. 
 - xxiv, 454 pages :  illustrations ;  23 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>1. Getting started: basic communication competence. Responsible, assertive, caring communication in nursing -- The client-nurse relationship: a helping relationship -- Solving problems together -- Understanding each other: communication and culture -- Electronic communication. 2. Building relationships. Warmth -- Respect -- Genuineness -- Empath -- Self-disclosure -- Specificity -- Asking questions -- Humor -- Spirituality. 3. Meeting Challenges. Confrontation -- Refusing unreasonable questions -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and reponsibly with unpopular clients -- Managing team confilct assertively and responsibly. 4. Building confidence. Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk -- Continuing the commitment. 
<br/><br/> Explains "how to apply the nursing process in your interpersonal communication with clients and colleagues while showing you how to involve them in the decision-making process that relates to health promotion, maintenance, and restoration."--Cover. 
<br/><br/><label>ISBN: </label>0323008720 9780323008723 
<br/><br/><label>LCCN: </label>99033660 
<br/><br/><label>Nat. Bib. No.: </label>GBA016105  bnb GB99V5135  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Nurse and patient.<br/>Interpersonal communication.<br/>Communication.<br/>Interprofessional relations.<br/>Misinformation.
<br/><br/><label>Dewey Class. No.: </label>610.73/06/99 
<br/><br/><label>National Library of Medicine Call No.: </label>WY 87  / B198c 2000