Clancy, Cheri,  1972- <br/><br/>
Critical conversations in healthcare :  scripts & techniques for effective interprofessional & patient communication / 
Cheri Clancy. 
 - Second edition. 
 - 1 online resource 
<br/><br/> Preceded by: Critical conversations : scripts and techniques for effective interprofessional and patient communication / Cheri Clancy. 2014. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior. 
<br/><br/><label>ISBN: </label>9781945157912 1945157917 9781945157929 1945157925 9781945157936 1945157933 
<br/><br/><label>LCCN: </label>2018041676 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Nurse and patient.<br/>Interprofessional relations.<br/>Communication in medicine.
<br/><br/><label>LC Class. No.: </label>RT82 
<br/><br/><label>Dewey Class. No.: </label>610.7306/9 
<br/><br/><label>National Library of Medicine Call No.: </label>WY 88